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Course Description

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion.

The Budgets And Financial Reports workshop will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Course Objectives:

  • Identify financial terminology

  • Understand financial statements

  • Identify how to analyze financial statements

  • Understand budgets

  • How to make budgeting easy

  • Understand advanced forecasting techniques

  • Understand how to manage the budget

  • Identify How to make smart purchasing decisions

  • Identify the legal aspects of finances


Course Description

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?


The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Objectives:

  • Define coaching, mentoring and the GROW model.

  • Identify and set appropriate goals using the SMART technique of goal setting.

  • Identify the steps necessary in defining the current state or reality of your employee’s situation.

  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.

  • Identify the benefits of building and fostering trust with your employee.

  • Identify the steps in giving effective feedback while maintaining trust.

  • Identify and overcoming common obstacles.

  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.

  • Identify the difference between mentoring and coaching.

Coaching and Mentoring


Course Description

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.


The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Course Objectives:

  • Defining motivation, an employer’s role in it and how the employee can play a part

  • Identifying the importance of Employee Motivation

  • Identifying methods of Employee Motivation

  • Describing the theories which pertain to Employee Motivation – with particular reference to psychology

  • Identifying personality types and how they fit into a plan for Employee Motivation.

  • Setting clear and defined goals.

  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.

Employee Motivation


Course Description

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.


The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Course Objectives:

  • Define facilitation and identify its purpose and benefits.

  • Clarify the role and focus of a facilitator.

  • Differentiate between process and content in the context of a group discussion.

  • Provide tips in choosing and preparing for facilitation.

  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.

  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.

  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.

  • Define what interventions are, when they are appropriate and how to implement them.

Facilitation Skills


Course Description

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!


The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Course Objectives:

  • Understand the basic concept of knowledge management (KM)

  • Identify the do’s and don’ts of KM

  • Identify the KM live cycle

  • Identify the new KM paradigm

  • Identify the KM models

  • Understand how to build a KM rational for your company

  • Understand how to customize KM definitions

  • Identify the steps to implementing KM in your organization

  • Identify tips for success

  • Understand the advance topics in KM

Knowledge Management


Course Description

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.


Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Course Objectives:

  • Define “leadership”

  • Explain the Great Man Theory

  • Explain the Trait Theory

  • Understand Transformational Leadership

  • Understand the people you lead and how to adapt your leadership styles

  • Explain leading by Directing

  • Explain leading by Participating

  • Explain leading by Delegating

  • Kouzes and Posner

  • Conduct a personal inventory

  • Create an action plan

  • Establish personal goals

Leadership and Influence


Course Description

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.


Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.

Course Objectives:

  • Develop a 360-degree view of Six Sigma and how it can be implemented in any organization.

  • Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.

  • Describe the key dimensions of quality – product features and freedom from deficiencies

  • Develop attributes and value according to the Kano Model

  • Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.

  • Describe what is required to regulate a process

  • Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs

  • Using basic techniques such as DMAIC and how to identify Six Sigma Projects

  • Use specific criteria to evaluate a project

  • Discover root causes of a problem

Lean Process and Six Sigma


Course Description

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.


Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Course Objectives:

  • Welcome and orientate new managers

  • Learn ways to successfully coach and mentor

  • Learn ways to measure and evaluate performance

  • How to handle complications

  • Communicate between employees and their managers

Manager Management


Course Description

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

Course Objectives:

  • Understand the purpose and benefits of office politics.

  • Setting boundaries and ground rules for new employees.

  • Learn to interact and influence among colleagues.

  • Learn how to manage various personality types in the office.

  • Determine how to gain support and effectively network.

  • Recognize how you are a part of a group and how you function.

Office Politics For Manager


Course Description

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.


The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Course Objectives:

  • Define requirements for particular tasks

  • Set expectations for your staff

  • Set SMART goals for yourself

  • Help your staff set SMART goals

  • Assign work and delegate appropriately

  • Provide effective, appropriate feedback to your staff

  • Manage your time more efficiently

  • Help your team resolve conflicts

  • Understand how to manage effectively in particular situations

  • Understand what a new supervisor needs to do to get started on the right path

Supervising Others


Course Description

There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.

With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give you participants the knowledge to work with these challenges and succeed in a growing global workforce.

Course Objectives:

  • Know the keys to establishing a virtual team

  • Learn how to hold effective meetings and group sessions

  • Learn effective ways to communicate with team members

  • Use tools to build trust and confidence among employees

  • Know how to handle poor performing employees

  • Know how to manage a virtual team during any project

Virtual Team Building and Management
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